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Job Title: Service Desk Manager
Reports to: Assistant Vice President of Information Technology Services
Nature of Duties:
The Service Desk Manager provides leadership in current best practices in higher education, focused training on the resources, and strategic assistance necessary for employees and students to utilize technology in the most effective manner. The position offers guidance to administration, faculty, and staff as they seek to successfully integrate technology into teaching and learning or improve administrative processes.
The Service Desk Manager is responsible to oversee and manage the selection, purchase, deployment, and support of all end-user computing and media technology used in both offices and learning spaces. This is accomplished through the management of a team of IT Services staff and student workers, ensuring they have the skills and training required to support campus technologies. The Service Desk Manager also serves as tier-three and tier-four support for various systems, processes, and campus events supported by IT Services.
Responsibilities:
Qualifications: Bachelor’s degree in Information Technology or related field is required, Master’s degree preferred. Experience with classroom and instructional technology, multimedia equipment, and supervision of others is required. Experience using and supporting both Windows and Macintosh operating systems. 3-5 years of progressively responsible and directly related experience required. A committed and dynamic Christian faith is vital along with the ability to support the University’s theological position, lifestyle standards and mission.
Application Process:
Interested parties may forward their completed Asbury University Application, signed Application Insert and required essay (located at the bottom of the application insert), and resume to the Human Resources Office via email at human.resources@asbury.edu or by mail at:
Human Resources
Asbury University
1 Macklem Drive
Wilmore, KY 40390
Department: Administrative Support
Job Type: Staff
Status: Exempt
Deadline: Until Filled
Full Time
Colleges & Universities
$84k-107k (estimate)
02/20/2024
05/17/2024
asbury.edu
WILMORE, KY
200 - 500
2014
Private
C E CROUSE
$5M - $10M
Colleges & Universities
Asbury is an educational organization that offers postgraduate, undergraduate and research programs.
The job skills required for Service Desk Manager include Service Desk, Leadership, Technical Support, Planning, Microsoft Office, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Manager. Select any job title you are interested in and start to search job requirements.